Key Telephone Systems Vs VoIP-IP PBX Phone Systems
Key Telephone Systems Vs VoIP-IP PBX Phone Systems
What will be the difference between a Key Telephone System & a PBX Phone System? With the introduction of VoIP or IP Phone Systems, this old-technology real question is becoming all the more relevant inside your final decision to buy the right phone system today.
I have cut and pasted the next text from the Google search, in order to show you an antique example of a technically correct explanation for this question that might not only be technical jargon for your requirements, and also throw up a lot of new questions.
A key system has telephones with multiple buttons that enable the user to directly choose the telephone company's central office phone lines. A key telephone system (KTS) is not a switch.
A private branch exchange (PBX) allows several trunks (outside lines) from the central office being shared along with the switching for selecting creases is within the PBX. A PBX may also be referred to as a phone switch.
Key systems are often found in small companies where few features are essential. A PBX is usually found in larger companies that need more capabilities.
Was I right?
Questions?
- What is really a switch? What is central office?- I didn't quite realise why PBX is a phone switch and also the KTS is not a switch?
- Why do I care? All I want is but one phone in my desk for those my lines.
- It is great to have lots of features, but I still do not know what I need and what I don't.
- I am a small company, use I have to consider a Key Telephone System?
- Is the PBX Phone system not personally?
- Is the PBX more expensive?
- Well I don''t want being stuck with something that is having few features, what exactly do I do?
- What are the features that the Key Telephone System has as well as the PBX doesn't?
- I do know anyone who has a business phone system and the man says its a PBX... he's a staff of six!! And I am confused! Did he get cheated? or Did he pay too much for something he didn't need?
- Gosh, I can realize that there are different makes and models, however I have to handle different architectures in phone systems?
- Help!
Ok. Here is our version in the explanation...
And this is really the most important thing you will ever have to know in today's market, where you can find hundreds of new phone systems with VoIP technology, IP PBX Systems, IP Phone Systems which can be competing with the Panasonic, Nortel, Avaya, NEC, Samsung types.
Just recently throughout a sales meeting, a potential customer was all in favour in the new VoIP PBX, but it was this KEY difference, (no pun intended!) that made them reject the VoIP PBX and judge the Traditional Key Telephone System from your well established manufacturer.
What was this "key "difference?
Key System Functionality sometimes appears when each business phone or extension associated with your business phone system will be able to have a button (called Line or CO Button) dedicated per Phone Line that you've for calling out i.e. a nearby telephone company or CO lines.
When you press this Line Button on your own phone, you might be actually associated with one from the CO Lines from the phone company.
Lets say you have subscribed for 4 business telephone lines from the local phone company then you will have Line 1, Line 2, Line 3 and Line 4 Buttons on your small business phone.
You can easily pick and judge what ever line you need to dial out. Also if one with the lines is faulty you'll actually hear a crackling or if it's dead then you are going to hear nothing except a little hiss. In short you are able to SEE your lines getting into the office.
You are also able to see the status when someone in work is using any in the CO Lines, for the reason that corresponding Line Button will probably be lit up RED or use a Black Triangle against it (this feature will come in all business phone systems with slight variations.) If you press this Lit up Line Button, it's going to beep at you of course, if you possess a display, it will explain to you the current status as LINE BUSY.
Based on my small experience inside the practical world, KEY Telephone Systems HAVE All and more features than PBX phone systems.
In fact this very feature of Having Line Buttons or Line Presence is really a HUGE factor for most small businesses who usually have about 3 to 8 CO Lines resulting in 3 to 25 phones.
And what is really a PBX Telephone System?
In fact, the PBX Telephone System, within the practical sense, doesn't need the Line Presence feature or CO Line Button feature whatsoever!
Which helps to make the PBX System somewhat inferior over a Key Telephone System. Doesn't it? Well, take my word..this is. Key Telephone Systems have all the features you will possibly need, whether you might be a big business or a business.
It is valid, though, that if you're a extra large business , like Microsoft, or GE or AT&T etc. i.e if you want lots and a lot of CO Lines compared to number of buttons on your business phone, you would then go to get a pure PBX Telephone System.
(That doesn't mean you can't use a Key Telephone System for giant organizations...Key Telephone Systems might be SETUP as PBX systems, but PBX systems CANNOT be setup as Key Telephone Systems.)
How does one setup a Key Telephone System being a PBX?
Very simple. Just remove all Line Buttons from a Key Telephone, and make use of "9" on your own dial pad to have the first available line to dial out. That's the exact difference between an IP PBX and also the Traditional Phone System. You will not be capable of put a line on hold at one phone, and go on another phone. Simply because there is no need individual line buttons while on an IP PBX Phone.
A PBX or Private Branch Exchange, is often a business phone system it doesn't need the capability to have Line Presence on it's business phones or extensions. Now you will find technical differences in how they work, as being a switch, and the like. but when it comes to knowing,that may be the KEY feature.
Both phone systems have the capability to handle multiple lines, multiple conversations, auto-attendant, voice mail boxes, to get a wide range of office sizes.
The critical point is the fact that most from the IP PBX Systems or IP Phone Systems or VoIP Phone Systems DO NOT have the Line Presence feature.
And if you think that's important to you personally, much like our last client did, then please do not opt for the IP PBX System! VoIP PBX or IP PBX may not be for everybody.
But should you choose need some great benefits, unlimited voicemail ports, voice-mail to email, unlimited extension capability, menu driven web interface for programming, call centre features, off-site remote extension included within the base price, then this could be the system for you.
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