Top 10 Auto Dialers
Top 10 Auto Dialers
In this short article, I have attemptedto put together communications auto dialer, predictive
dialer and/or answering services company applications. Different people give them a call with different
names and discover different set of features in these softwares. The factors that I
focused are feature set, stability, scalability, speed at which they dial and cost
effectiveness (initial cost plus maintenance cost).
These solutions range from very low price, affordable as well as simple to use systems to
extremely expensive and complex systems. I haven't tried these solutions because
some are not free to make use of, however, I have researched and googled their features,
customer testimonials, support services, and feedback of those that have tried
these softwares and discussed their experience and some technical
information from tech papers.
1- ICTBroadcast
Stand alone as well as Hosted. Multi-user. Support for SIP/IAX2/DAHDI. Low cost. As
low as $299 for 5 lines. Free download, 30 days trial. Linux-based. It has rich
feature set including Voice, SMS, Email and Fax broadcasting, multi-tenant,
advanced graphical reports, real-time campaign results, multi-lingual, scalable,
surveys and polls, IVR designer, Inbound campaign, Answering machine detection
(AMD), Do Not Call (DNC) feature, REST APIs for external system integration and
built-in appointment reminder settings.
2- Voicent
Stand alone. SIP based VOIP. Low cost. As low as $288 for 1 line. Unlimited Trial
period with advertisement. Windows-based easy to work with. It has a features including
easy to make use of GUI, AMD support, campaign scheduling, multi-lingual text to speech,
DNC, and message designer. It's easy to create and can be setup to perform in a short
time period.
3- VanillaSoft
Hosted, SIP based VOIP. Monthly fee of $65 per user. Free thirty day trial. Easy to work with
and setup. It's features include call tracking, web reporting, caller ID, Email
marketing, appointment reminder, inbound and outbound lead capturing and call
recording.
4- SpitFire
Stand alone. SIP based VOIP. Pricing is not open. An additional server may be
required, feature rich, easy to work with and set up. Organic growth while you add on more
agents or resell the service. I love it because I can utilize it to provide a hosted
strategy to my clients. Best professional value for a low cost,
4- CallFire
This product is a bit more of a service. It costs you only 2$ an hour or so for cloud call
center. The price increases the more features you add. Some features cost you
more unseemingly. For example, call transfer feature bills at 3.5?? for each minute for
every transferred call. It can get expensive depending upon your requirement and
usage. Some of the features which can be included in all the rate plans are 6am - 6pm
PT Customer Support, Simple 'Do Not Call' list setup, Unlimited call transfers
(3.5??/minute), Extensive real-time reporting, Call statistics, APIs to control
campaigns, recording of phone calls, Text-to-speech support.
6- Five9
Hosted, SIP based VOIP, Web based. No lasting contracts; there is a setup fee,
familiar interface and build. Good sound quality. Great for someone that doesn't
wish to own their solution.
7- Acarda
Stand alone. Single user too a multi-user (with various pricing plan). Variable
cost. As low as $199 for 4 lines and limited features per agent. Pricing changes
based on agents, features and simultaneous calling lines. Features include DNC
list, contact number allocation to every agent, Call outcome and detail
management, Preview dialing option, Call center features, Multiple campaigns,
Performance reporting, Call management, analysis and statistics.
8- Vocalcom
Hosted, VOIP Web Based. Feature rich - a lot more than most systems offer. Pricing is
not open. Features include AMD, DNC, CRM Integration, Callback and Appointment
setting, Real-time reporting, automated broadcasting, Email and social media
features, inbound and outbound support and more.
9- Voice2Phone
Stand alone. VOIP. Low cost. Easy to work with. Very good for individuals who wish to
contact their small or medium quantity of contacts frequently. Features include
Voice recorder, Answering machine detection, real-time call status, retry option,
and basic IVR features. No support for SMS, Fax and Email. No live answering services company features.
No integration APIs. Not recommended for medium and large businesses. Runs well
in Windows XP, Windows 7 or over.
10- EVS7
Stand alone. VOIP or LAN. Low cost. Easy to make use of, set up is a bit more complicated
than most. Many of EVS default settings are only familiar in their mind and will require a
fair amount of customer support. Doesn't operate on Linux. If you are running XP or
Vista it might work well for you ICTBroadcast
Auto Dialer Software with 2 VoIP phone lines and 6 messages delivery tool for sales,
marketing, customer service, event notification, appointment reminder, and more...
- Make Unlimited Automated VOIP Calls
- Introduction Message With 6 Additional Messages
- Double Your Results By Using 2 VOIP Accounts
- Support For 2 Simultaneous VOIP Accounts
- Record Save And Deliver Your Message
- Schedule Start/Stop Time For Your Broadcast
- Visual Realtime Monitoring Of Call Activity
- Instant Live Transfer
- Sends Email Notices When Consumer Leaves A Message
- Opt Out And Disconnected Number Notation
- FREE - Trial VOIP Account Included - FREE
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